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Reservations | Hightor Guesthouse Whitby
Accommodation Reservations

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Booking Terms and Conditions

Arrival & Departure
Arrival times: 2 p.m. – 6.00 p.m. Unless otherwise arranged with the guest house.
Departure time: 10.00 a.m.

High Tor Guest House is situated on the West Cliff and if you are using a Sat Nav to navigate your way to our guest house you will notice that when you enter our post code YO21 3ES that John Street comes up instead of Normanby Terrace, which is correct as John Street/Normanby Terrace are in fact the same street.

Bookings and Payment
A debit card will be required to make a confirmed booking.
We may require a £50 deposit to secure your booking during peak periods at our discretion, we will inform you of this before processing.
Payments may be made by debit card or cash. Unfortunately we can’t accept cheques or credit cards.
Special event pricing may apply, shown at time of booking.

Cancellation policy
If the booking is cancelled 7 days or less prior to arrival the equivalent of 1 nights stay will be forfeit.
No shows and curtailment will be charged at the full balance of booking.
We may terminate the booking without refund in the circumstances of anti-social behaviour.

Group Bookings
WE DO NOT accept stag/hen/group parties, we reserve the right to cancel any booking made online.

Damage and accidents happen and we would not normally charge for minor breakages, however we reserve the right to charge for any damage incurred.
Costs for repairs, special cleaning or lost keys will be charged against your card, and a receipt will be forwarded to you.

We do not accept liability for any loss damage or injury to either persons or possessions, unless proven to be a negligent act on our part.
Guests are advised to take out insurance against any loss incurred while on holiday
Cars are parked solely at the owner’s risk.

Guests must not cause a nuisance or inconvenience to others by unacceptable noise or by other disturbance and we reserve the right to refuse entry and or cancel the booking without refund on breach of this condition at any time during holiday.

Unfortunately we are unable to cater for children under the age of 15.

We are a strictly non-smoking establishment and reserve the right to terminate a stay if this is broken. Please note, failure to comply with our non-smoking policy will result in being charged for the full stay plus an additional £50 cleaning fee.

Data protection
We do not sell or provide your information to any third party.

Access Statement
We aim to cater for the needs of all visitors in our home-based 7 bedroomed bed and breakfast. The following statement is a summary of our provision. If you have any specific questions or problems please feel free to contact us and we will endeavour to help. Owing to the age and style of the property we are not wheelchair accessible.

We have a ground floor bedroom which is suitable for people with limited mobility. The bedrooms are on the 1st, 2nd and 3rd floors are accessible only by stairs. The bedrooms on the 3rd floor are our attic rooms and there is a climb of 52 steps up to these rooms, which some people may find difficult.